HOW DO I PLACE A PRE-ORDER?

To place a pre-order, simply select "Pre-Order" instead of "Purchase."
Choose this option, complete your the form, and your pre-order will be confirmed.

WHEN WILL MY PRE-ORDERED ITEM BE SHIPPED?

Pre-ordered items are typically shipped as soon as they become available in our inventory.
However, please note that since our goods come directly from Brazil, there may be a delay of approximately 15-30 days before your item is ready to be shipped.

CAN I CANCEL OR MODIFY MY PRE-ORDER?

Yes, you can cancel or modify your pre-order before it is shipped. Please contact our customer support team as soon as possible with your order details and any changes you'd like to make.

WHEN WILL I RECEIVE MY PRE-ORDERED ITEM?

Delivery times for pre-ordered items vary depending on factors such as shipping method and your location. As a general guideline, please allow 15-30 days for delivery after the item has been shipped.

WILL I BE CHARGED IMMEDIATELY FOR MY PRE-ORDER?

Yes, your payment will be processed at the time of placing the pre-order.
This ensures that your item is reserved for you once it becomes available.
We will send you a payment link with you order details once the form is submitted.

WHAT HAPPENS IF THERE ARE DELAYS IN SHIPPING MY PRE-ORDER?

While we strive to fulfill pre-orders in a timely manner, unforeseen circumstances such as customs delays or transportation issues may occasionally occur. If there are any significant delays with your pre-order, we will notify you promptly and provide updates on the status of your shipment.

CAN I TRACK MY PRE-ORDER SHIPMENT?

Yes, once your pre-ordered item has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.

WHAT IF I HAVE OTHER ITEMS IN MY ORDER THAT ARE NOT ON PRE-ORDER?

If your order includes both pre-ordered and in-stock items, we will typically ship all items together once the pre-ordered item becomes available. If you prefer to receive the in-stock items sooner, please contact us, and we can arrange a separate shipment for an additional shipping fee.

WHAT IF I HAVE ADDITIONAL QUESTIONS OR CONCERNS ABOUT MY PRE-ORDER?

If you have any further questions or concerns about your pre-order, please don't hesitate to contact our customer support team. We're here to help and ensure that your pre-order experience is as smooth and enjoyable as possible.

Thank you for choosing Brasileira Boutique!